Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies

Shipping is free if minimum purchase price is met (refer to Shipping). If an item is damaged during shipping, seller will not be held responsible. If an item is proven to be lost during shipping, the same item(s) will be re-shipped.

Refund/Return Policy

WATCH STRAPS:

  • Items are entitled to be refunded or returned based on complaint.
  • If an item is damaged due to manufacturing defect, please return the item back to us. A replacement item will be sent free of charge.
  • Straps must not have been worn, trimmed or strapped on watch in any way, and must not show signs of usage.
  • If the purchased item matches the product description but the buyer is dissatisfied, WRIST SOLUTION is not responsible for the refund.
  • WRIST SOLUTION reserves the rights to accept or reject the returning of a product.
  • WRIST SOLUTION reserves the rights to request for photographic materials to aid in identifying the defect part.

 

WATCHES:

  • Only watches which are found to be D.O.A (Dead On Arrival) can be returned within 3 days of receipt for an exchange.
  • If a refund is requested for the returned product, an import fee will be incurred as per the shipment export rate (under client's expense).
  • The import fee is inclusive of shipping and insurance coverage.
  • The import fee will then be deducted from the final refund.
  • Refunds will be processed as soon as returned products have been examined and accepted.
  • Any differences in the amount of refunds are due to currency exchange rate fluctuation and will not be reimbursed.
  • Watches must be returned with their original tags, boxes and accessories (e.g. extra straps, tools), and they must not have been damaged.
  • The whole packaging must be wrapped with bubble wrapping.
  • WRIST SOLUTION reserves the rights to request for photographic materials to aid in identifying the defect part.
  • WRIST SOLUTION will not accept any returned products which do not fulfill the above return policy.
Customs & Import Duties

Any customs or import duties are charged as soon as the parcel reaches its destination country. As a usual practice, these charges must be borne by the recipient of the parcel. We have zero control over the cost of the charges as customs policies vary widely from country to country. Please contact your local customs before placing any order to avoid any unforeseen surprises.

Extended Warranty Program

EXTENDED WARRANTY PROGRAM (a.k.a. EWP):

  • Extended Warranty Program (a.k.a. EWP) is a 1 (one) year in-house extended warranty provided by us for watches purchased on April 2017 onwards.
  • The EWP extends the manufacturer warranty and applies as soon as the manufacturer warranty ends.
  • The repair/replacement cost will be borne by us if the defect is identified to be a manufacturing defect, or otherwise the owner of the watch will be billed accordingly (upon agreement).
  • To entitle for the EWP, any watches purchased from Wrist Solution must be sent back to us for warranty repair.
Cancellation

Cancellation may only be made before remitting payment. Once the payment has been processed, the buyer is responsible for the payment.

Complaints

Please direct your complaints to contact@wristsolution.com or click HERE. There is no guarantee of a resolution.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change without prior notice.